Frequently Asked Questions

SteAnny.com is a highly reliable online manufacturer and distributor of baby products. Our commitment to quality and customer satisfaction is reflected in our 5 years of experience in providing top-notch baby products to customers worldwide. Over the years, we have served thousands of customers and have consistently received high review scores, further cementing our reputation as a trustworthy and dependable brand. At SteAnny.com, we understand the importance of privacy for our customers. Therefore, we have implemented strict privacy policies to ensure that all personal information shared with us is kept confidential and used only for the purposes intended. To ensure a secure transaction process, we use a safe and reliable payment gateway that complies with industry standards for online payment processing. Our customers can have peace of mind knowing that their transactions are fully protected and their payment information is kept secure. We take pride in our reliability and commitment to providing a safe and trusted shopping experience for our customers.

At SteAnny Baby Shop, we understand that parents want to provide the best and safest products for their little ones. That's why we offer a wide selection of baby products that have passed through the CPSC test and meet high safety standards.One of the most important items on any parent's shopping list is a baby stroller. We offer a range of strollers that are not only stylish and functional but also reliable and safe for your baby. Our strollers have undergone rigorous testing to ensure they meet or exceed industry standards for safety. In addition to strollers, we also offer cribs that are reliable and safe for your baby to sleep in. Our cribs are made from high-quality materials and have passed through the CPSC test to ensure they meet the highest safety standards. We understand that parents want to have peace of mind knowing their baby is sleeping in a safe and secure environment, which is why we take great care in selecting only the best cribs for our customers. At SteAnny Baby Shop, we prioritize the safety and well-being of your baby above all else. That's why we only offer products that have been tested and certified to meet or exceed industry standards for safety. We understand that you want the best for your little one, and we are committed to providing reliable and safe products that you can trust. Shop with us today and give your baby the gift of safety and security.

At SteAnny.com, we are dedicated to providing the highest quality baby products and exceptional customer service. Here’s why you should choose us for all your baby's needs: 1. High-Quality Products We offer a wide range of premium baby products that meet the highest safety and quality standards. Our products are meticulously tested and selected to ensure they provide maximum comfort, durability, and safety for your baby. From strollers and car seats to cribs and high chairs, every item is designed with your baby's well-being in mind. 2. Trusted Brands Our selection includes products from the most trusted and reputable brands in the industry. We partner with renowned manufacturers known for their commitment to quality and innovation. Brands like Chicco, Graco, and Fisher-Price are just a few examples of the trusted names you'll find at SteAnny.com. We take pride in offering only the best for your baby. 3. Fast and Reliable Shipping With multiple warehouses worldwide, we ensure quick and reliable delivery to your doorstep. Whether you're in the United States, Europe, Australia, or Asia, we have strategically located warehouses to minimize shipping times. Most orders are processed and shipped within 1-3 business days, ensuring that you receive your products promptly. 4. Excellent Customer Service Our friendly and knowledgeable customer service team is here to assist you with any questions or concerns. We understand that choosing the right products for your baby can be overwhelming, and we're here to help. Whether you need product recommendations, help with an order, or assistance with returns, our team is just a phone call or email away. 5. Secure Shopping We use advanced security measures to protect your personal and payment information. Our website employs SSL encryption to ensure that all transactions are secure and that your data is protected. Shop with confidence knowing that your privacy and security are our top priorities. 6. Hassle-Free Returns We offer easy and hassle-free returns to ensure your satisfaction with every purchase. If you're not completely satisfied with your order, you can return it within 30 days for a full refund or exchange. Our return process is straightforward and customer-friendly, making it easy for you to shop with peace of mind. 7. Competitive Prices We strive to provide the best value for your money with competitive pricing on all our products. We regularly review our prices to ensure that you are getting the best deals possible. Additionally, we offer promotions and discounts throughout the year, so you can save even more on your favorite baby products. 8. Customer Reviews Read thousands of positive reviews from satisfied customers who trust us for their baby product needs. Our customers' feedback is a testament to our commitment to quality and service. We encourage you to read the reviews and see for yourself why so many parents choose SteAnny.com for their baby products. SteAnny Baby Shop also sells on Amazon, Walmart, and eBay. You can find our products on these platforms, ensuring the same high quality and enjoying our consistent after-sales service. At SteAnny Baby Shop, we strive to make your shopping experience seamless and enjoyable. Your satisfaction and your baby’s comfort and safety are our top priorities. Shop with us today and experience the SteAnny difference!

We accept Visa, Mastercard, Amex, JCB, DinersClub, Discover credit card online payments, for more information, please read the policy details: https://steanny.com/payment-policy

Orders will be shipped in 2-5 working days after receipt of your payment. Different countries have different logistics timeliness. To the US: 3-5 Days after the parcel sent out. To EU: 3-7 Days after the parcel is sent out. To Asia Pacific: 15-20 days after the parcel is sent out.

We accept multiple types of credit card payments online, including Visa, MasterCard, Amex, JCB, Diners Club, Discover., etc. SteAnny Baby Shop is cooperating with "Klarna" company and supports 4. interest-free installments. If you are having the "Do not Honor" failure while paying by credit card, that means your bank blocked the payment, please contact with your bank and get authorization, after that, you can try again. Please try different credit cards or other payment methods if one of the ways failed, or you may send us an email or message us online for asking help. Our email address is [email protected].

For US local warehouse orders: We use DHL/FedEx shipping service. For EU/UK local warehouse orders: We use DHL/DPD/GLS shipping service. For orders from Asia and other Hong Kong located warehouse order: We use EMS shipping service.

We will update you the tracking no. in the order situation of the website after shipment effected. Meanwhile, you will be notified by email via website automatic system. As soon as you got the tracking no., you may track it on the website: Http://www.17track.net/.

While tracking no. provided, it will takes about 1-2 days before appearing tracking statue on the website. The processing procedure will takes 24-48 hours by the shipping agent.

Please provide us your order no. and consult customer service, if it can be exchanged, buyers should agree with these: Make sure that items not used or worn, and in same condition as the statue when you receive it. Pay for the delivery charges of returning the parcel. Notify us before returning the parcel.

Please don't apply charge back without communicating with us in advance. All charge back without informing will be objected/refused and will influence credits of both sides. Refund will be processed by us via our cooperative credit card company after return/refund procedures done. We will providing thoughtful after-sale services to customers, you would feel safe for the funds which spent on us.

Dropshipping orders are welcomed here. We understand that some of our partners are having their own business, like be a reseller in the part time, or having a small scale business on the platform like Amazon, Ebay, Wayfair etc. Please read our drop shipping policies below: 1. Dropshippers can place orders on our website and input the shipping address of their customers. 2. Except for the trademark on the cartons, there will be no other documents or letters inside the parcel that state our website. This applies to both dropshipping orders and regular orders. 3. Once an order is placed, we will ship the parcels according to the time limit listed on our website. 4. Our return and refund policy for dropshipping orders is the same as for regular orders. 5. If you frequently place dropshipping orders, we recommend registering as an affilicate reseller on our website to enjoy additional affilicate discount. If you have any other questions, please feel free to get in touch with us.

You shall receive email notification and order shipping information emails after order placed. The reason for you that missing the email would be one of the following: 1. Email is categorized to spam box. Please check your spam box and add our email as legal. 2. Your email box is full, can't receive new emails. Please clear the email box. 3. You filled a wrong email address accidently. Please check your member center in our website and modify your email address to correct one. SteAnny Baby Shop