FAQs
Steanny.com is a highly reliable online manufacturer and distributor of baby products. Our commitment to quality and customer satisfaction is reflected in our 5 years of experience in providing top-notch baby products to customers worldwide. Over the years, we have served thousands of customers and have consistently received high review scores, further cementing our reputation as a trustworthy and dependable brand.
At Steanny.com, we understand the importance of privacy for our customers. Therefore, we have implemented strict privacy policies to ensure that all personal information shared with us is kept confidential and used only for the purposes intended.
To ensure a secure transaction process, we use a safe and reliable payment gateway that complies with industry standards for online payment processing. Our customers can have peace of mind knowing that their transactions are fully protected and their payment information is kept secure.
We take pride in our reliability and commitment to providing a safe and trusted shopping experience for our customers.
At Steanny Baby Shop, we understand that parents want to provide the best and safest products for their little ones. That's why we offer a wide selection of baby products that have passed through the CPSC test and meet high safety standards.One of the most important items on any parent's shopping list is a baby stroller. We offer a range of strollers that are not only stylish and functional but also reliable and safe for your baby.
Our strollers have undergone rigorous testing to ensure they meet or exceed industry standards for safety.In addition to strollers, we also offer cribs that are reliable and safe for your baby to sleep in. Our cribs are made from high-quality materials and have passed through the CPSC test to ensure they meet the highest safety standards.
We understand that parents want to have peace of mind knowing their baby is sleeping in a safe and secure environment, which is why we take great care in selecting only the best cribs for our customers.
At Steanny Baby Shop, we prioritize the safety and well-being of your baby above all else. That's why we only offer products that have been tested and certified to meet or exceed industry standards for safety. We understand that you want the best for your little one, and we are committed to providing reliable and safe products that you can trust. Shop with us today and give your baby the gift of safety and security.
As a worldwide products/services provider, we are keeping our efforts to earn full satisfaction and trust of all customers. We enjoy the following advantages in helping you get services:
A wide range of item selections up to 3K and keeps on expanding Daily.
Prices lower to 20-50% competing with other sites.
Express courier delivery in 3-5 days after payment.
No extra taxed charged on basis of website saling price.
Free return & exchange, Full refund upon the arrival of returned goods.24 Hours online services!
We accept Visa, Mastercard, Amex, JCB, DinersClub, Discover credit card online payments, and PayPal member payment, PayPal guest checkout.
Orders will be shipped in 2-5 working days after receipt of your payment. Different countries have different logistics timeliness.
To US: 3-5 Days after the parcel sent out.
To EU: 3-7 Days after the parcel sent out.
To Asia Pacific: 15-20 days after the parcel sent out.
We accept multiple types of credit card payments online, including Visa, MasterCard, Amex, JCB, Diners Club, Discover., etc.
We are able to accept PayPal payments also, Use the 2Checkout Payment options for PayPal, which supports guest checkout, you can pay via PayPal even if you don't have an account.
If you are having the "Do not Honor" failure while paying by credit card, that means your bank blocked the payment, please contact with your bank and get authorization, after that, you can try again.
Please try different credit cards or other payment methods if one of the ways failed, or you may send us an email or message us online for asking help. Our email address is [email protected].
For US local warehouse orders: We use DHL/FedEx shipping service.
For EU/UK local warehouse orders: We use DHL/DPD/GLS shipping service.
For orders from Asia and other Hong Kong located warehouse order: We use EMS shipping service.
While tracking no. provided, it will takes about 1-2 days before appearing tracking statue on the website. The processing procedure will takes 24-48 hours by the shipping agent.
Please don't apply charge back without communicating with us in advance. All charge back without informing will be objected/refused and will influence credits of both sides. Refund will be processed by us via our cooperative credit card company after return/refund procedures done. We will providing thoughtful after-sale services to customers, you would feel safe for the funds which spent on us.
Dropshipping orders are welcomed here. We understand that some of our partners are having their own business, like be a reseller in the part time, or having a small scale business on the platform like Amazon, Ebay, Wayfair etc.
Please read our drop shipping policies below:
1. Dropshippers can place orders on our website and input the shipping address of their customers.
2. Except for the trademark on the cartons, there will be no other documents or letters inside the parcel that state our website. This applies to both dropshipping orders and regular orders.
3. Once an order is placed, we will ship the parcels according to the time limit listed on our website.
4. Our return and refund policy for dropshipping orders is the same as for regular orders.
5. If you frequently place dropshipping orders, we recommend registering as an affilicate reseller on our website to enjoy additional affilicate discount.
If you have any other questions, please feel free to get in touch with us.
Dear Customers:
You shall receive email notification and order shipping information emails after order placed.
The reason for you that missing the email would be one of the following:
1. Email is categorized to spam box. Please check your spam box and add our email as legal.
2. Your email box is full, can't receive new emails. Please clear the email box.
3. You filled a wrong email address accidently. Please check your member center in our website and modify your email address to correct one.
Best wishes,
SteAnny Baby Shop