Shipping & Delivery
Q: How long will my order be shipped and what's the time of arrival?
A: Overseas warehouse orders will be shipped within 1 working day after receiving your payment, and China orders will be shipped within 2-3 working days after receiving your payment. We support overseas warehouse delivery and have multiple warehouses in the United States, France, Spain, Australia, etc. Shipping time is 3-7 days. Shipping in different countries has different timelines.
U.S. warehouses can only ship to the U.S.
Shipping from Australia, Lead time 5-7 days.
Australian warehouses can only ship to Australia
Shipping from European, lead time 3-7 days.
Europe warehouses can only be shipped to European countries
Shipping from China： Japan, Thailand, and Korea lead time 20-30 days、Australia, US lead time 60-90 days.
China warehouses can be shipped to the United States, Australia, Japan, South Korea, and Thailand. (The logistics and transportation of China warehouses take a long time, please pay attention)
Affected by Covid-19, there will be some delays in the delivery.
Q: Which shipping company do you use?
A: UPS, FedEx, and GLS are our priority choices. They are fast and safe.
Q: Who should take charge of the customs taxes for the parcel?
A: Customers should take responsibility for the importing taxes charged by your local customs. Mostly this happens seldomly. We will declare a low value in the shipping invoice inside the parcel. Customs regulations are various in different countries. If your local customs requires a tax no. in clearing the parcel, please send us the no. before we send the parcel, we will declare your tax no. inside the invoice.
Q: How do I track my parcel?
A: We will update you on the tracking no. in the order situation of the website after the shipment is affected. Meanwhile, you will be notified by email via the website automatic system. As soon as you got the tracking no., you may track it on the website: Http://www.17track.net/.
Q: Why I can't get the tracking information by using the no. given from you on the tracking website?
A: While tracking no. provided, it will take about 1-2 days before appearing tracking status on the website. The processing procedure will take 24-48 hours by the shipping agent.
Q: Can I change the items if I don't like them after the reception?
A: Please send your order and consult customer service, if it can be exchanged, buyers should agree with these:
Make sure that items are not used or worn, and are in the same condition as the statue when you receive it.
Pay for the delivery charges of returning the parcel.
Notify us before returning the parcel.
Q: Any extra charges for return/exchange?
A: Absolutely no extra charges like dealing, processing, etc., return or exchange is free if your received products with flaws.
Q: What are your service areas/shipping countries:
We Provide Shipments to the United States, Europe, Asia Countries, and Australia. The detailed supported regions are below:
Our stocking warehouse is located in 4 countries: USA, Spain, France, and Australia.
1. SHIPPING SUPPORTABLE TO THE FOLLOWING STATES OF THE USA:
Alabama、Arizona、Arkansas、California、Colorado、Connecticut、Delaware、Washington D.C.、Micronesia、Florida、Idaho、Illinois、Indiana、Iowa、Kansas、Kentucky、Louisiana、Maine、Maryland、Massachusetts、Michigan、Minnesota、Mississippi、Missouri、Montana、Nebraska、Nevada、New Hampshire、New Jersey、New Mexico、New York、North Carolina、North Dakota、State of Ohio、Oklahoma、Oregon、Pennsylvania、South Carolina、South Dakota、Tennessee、Texas、Utah、Vermont、Virginia、Washington、West Virginia、Wisconsin、Wyoming.
Following States of USA are not available for shipping：State of Alaska、The Territory of Guam、Hawaii State、The Republic of Palau、The Commonwealth of Puerto Rico、Rhode Island、The United States Virgin Islands、American Armed Forces、European Armed Forces、Pacific Armed Forces、
2. SUPPORTABLE SHIPPING COUNTRIES IN EUROPE：
Free shipping to the below 19 countries:
Denmark、Bulgaria、Hungary、Luxembourg、Austria、Germany、Italy、Norway、The Czech Republic、Monaco、Slovakia、Slovenia、
For the shipping to other countries in Europe, please discuss with customer service for inquiring about the freight.
3. SHIPPING STATES OF AUSTRALIA：
The Following Areas of Australia will have extra $20.00 shipping freight:
Australian Capital Territory、New South Wales、South Australia、Tasmania、Victoria
The Following Areas of Australia will have extra $30.00 shipping freight:
The Following Areas of Australia will have extra $40.00 shipping freight:
Q: Can I apply credit card chargeback?
A: Please don't apply chargeback without communicating with us in advance. All chargebacks without informing will be objected to and will influence the credits of both sides. Refunds will be processed by us via our cooperative credit card company after return/refund procedures are done. We will be providing thoughtful after-sale services to customers, you would feel safe with the funds which spent on us.