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Exchange & Return

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Please be aware of the exchange & return policy below, it will help us to save time while you have the parcel return request and we can take the below information as a standard for reference.

Threshold For Exchange and Return

Within 15 days after receipt of the parcel(counting starts from the date of delivery), customers may submit an exchange or return back to SteAnny.
SteAnny doesn't accept any exchange or return requests for any parcels which are delivered after 15 days.

Exchange Policy

Customers are eligible to submit an exchange request under the conditions below:

  • Within 15 days of the receipt of the parcel.
  • Products should be unused and brand new as per the status of the arrival of the parcel.
  • The packing carton should be in the same condition as how it arrived.
We accept the exchange of products upon the above conditions, When you decide to give an exchange please send us an email at [email protected], attach 1-2 photos showing the condition of the parcel, and remind us of your order number.
  • After reviewing your email, we will send an airway bill to eligible return requests by email. Please send the parcel back by using the air waybill. 
  • Customers need to pay the shipping fees for the shipping freight for the second time delivery of the exchange parcel.
  • If the exchange requests are not eligible, we will refuse and notify customers by email with detailed explanations.

Return Policy

When you decide to give a return for the products, please send us an email at [email protected], attach 2-3 photos showing the condition of the parcels and products, and remind us of your order number.

SteAnny will review the product conditions and respond back by email within 24-48 hours.

Eligible situations for returning:

  • Customers receive the wrong product which is different from the ordered items. This is a rare situation but it might occur.
  • Receive products in bad condition, i.e. scratched parts, ruined parts, stains in a large area, or other severe conditions that cause non-functional of products.

SteAnny will send air waybill to customers and the customer doesn't have to pay any return charges. A full refund will be arranged after we receive the return parcel and check the products by confirming that no parts are lost.

Upon receipt of the return air waybill, customers need to pack the parcel and send the parcel to your close office of shipping agents. The freight was prepaid already, customers won't bear any return fees in this situation.

Customers are allowed to return the parcel without any special reason. You may submit a return within 15 days after the arrival of the parcel(counting starts from the date of delivery).

Please send us an email at [email protected], attach 2-3 photos showing the condition of the parcels and products, and remind us of your order number. In this situation, customers need to pay for the shipping and return of parcels.

Make sure that all parts brochures and tags are sent together inside the parcel, please!

SteAnny only accepts return parcels that meet the above clauses. We don't accept any returns for worn, used products. We will reject the returns if customers are unable to prove that.

Notice before return or exchange request submission:

Please note that the stroller products are packed in high-volume cartons. It's inevitable for the crushing in delivery. Thus tiny scratching and crease might happen.  These shouldn't be recognized as the flaws of the products.

Important notice:

  • Do not send any parcels without acquiring our airway bill in advance. 
  • Do not send parcels back to the address of the parcel sent from. It's an address that is unable to accept any parcels. 

Should you have any other doubt, please feel free to contact us by email: [email protected]

Last update: 5th, Sep. 2023

SteAnny Baby Shop